FAQs

The best way to stay up-to-date with all of our latest promotions is to subscribe to our newsletter. We typically put out 3 promotions per month. Some of these may come in the form of flash sales, which will only be advertised through our email newsletter or text messages. For on-going promotions, you can visit our promotions page here. Please note: we cannot honor old promotions, but are always offering new promotions. So if you missed one, don't worry there will be more to come.

If you need to cancel an order BEFORE it is shipped OR before the stated pickup date, please contact our support team at support@shoalseafood.com, have your order number ready. We will be unable to cancel orders within 24 hours of the ship date or pickup event.

If your items have not showed up, please begin by checking your order confirmation email for details on your items. If you ordered delivery, please check your tracking number before contacting our team. If you have checked your tracking number and it says delivered or there was an issue with Fedex, etc. please contact our support team at support@shoalseafood.com and have your order number and details ready. Our team will be able to assist you in getting another order shipped, refunding the order in question or find another solution.

To earn points for every purchase you make, be sure to become a member, you can do so here Once you have created your member login, be sure to login before every purchase, you can choose to save a form a payment for faster checkout too! Once you have logged in, select, "My Rewards" from your member dropdown, from here you will see all of your available promo codes. Keep in mind, you can ONLY use 1 promo code per checkout.

Once we hand the order off to Fedex for shipment, any issues are out of our control. In most cases, we will work with you to get another shipment sent out. However, this costs us, as Fedex does NOT insure this specific type of item.